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VIC - Melbourne


Platform Operations Specialist

Apply now Job no: 40031171_19082019
Business group: NewCo
Grade: CSL NON
Work type: Permanent full time
Location: VIC CBD Melbourne Area
Categories: Customer Service & Call Centre, Superannuation

Do work that matters

The Platform Operations Specialist position is an integral part of the Operations division that will provide support to Customers, Advisers and the broader Operations area. As the business takes on the challenges of bringing on new clients/customers specific focus needs to be given to service excellence in this growing & changing environment.

See yourself in our team

The Customer Relations Team is responsible for the day to day service and support provided to Advisers and their support teams and at times their investors/members. The role works with the wider Colonial First State Custom Solutions business to ensure that adviser’s questions and support requests are thoroughly investigated, assessed and responded to with a high level of engagement and service.

In any given week you will

(A snap shot)

  • Provide responses to queries/requests received via phone, email and mail and arrange for escalated issues to be tracked to completion and prioritised and corrected;
  • Provide proactive platform navigation to Adviser’s and their support staff;
  • Ensure that all queries/ requests are actioned to a set standard of service and quality;
  • Ensuring all calls, issues and errors are logged and managed effectively;
  • Ensures adherence to roster and break times and effectively utilise all available time to manage outstanding issues
  • Actively participate in an environment of continuous improvement to achieve high quality outcomes;
  • Role model and promote the Behaviours and People Capabilities at all times across own team and other teams.

Your path looks like

If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key.

We're interested in hearing from people who:

  • Have strong communication skills, contact centre experience is desirable
  • Have strong customer service ethic and skills
  • Have the ability to work effectively in a team environment
  • Have the ability to create an environment of continuous improvement and quality
  • Ideally have previous experience with financial planning products and/or in the financial services industry

Be sure to let us know if you have any relevant tertiary qualifications. A minimum requirement is VCE (or equivalent). RG146 is highly desirable.

 At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

Commonwealth Bank of Australia
ABN 48 123 123 124

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